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See what Others have to say About our Great Care

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We are proud to receive glowing feedback from our residents and families about all aspects of our care.


Lets be frank, we do get criticism, and sometimes it's deserved. However, if we’ve got it wrong you can be assured that we will do all we can to put it right. And in the end we are very encouraged that the vast majority of feedback we get is compliments and letters of thanks for ‘going the extra mile’. If you need reassurance about the high quality of our care, please browse these genuine testimonials below to set your mind at ease.

If you have any feedback, positive or negative, that you would like the share with us, then please contact us on 0800 00 55 11 or email us on info@terranova.net.nz
 

Quote “I have had the privilege of spending time and observing the amazing work and dedication of the awesome caregivers, the wonderful cooks and the Registered Nurses. These wonderful people give 150%. They love the residents and they treat everyone of them with love, dignity and respect.”
Tania

Quote “My heart felt thanks and gratitude to all of you for your care of my mother over the past three months. From the fabulous laughter that we listened to in the hallways, it was wonderful to feel the lightness in your voices. To the soft singing voice of others, to help our journey more blissful. For the strong arms that took such gentle care of a woman who means the world to me. To the reassuring voices that let us know that Mum was safe and cared for with dignity. For the understanding and thoughtfulness that was given to both my mum and myself. It takes very special people to give the care that is so often forgotten, to people you have had a very interesting lives and may not be able to share their past journeys. To help people into this final journey is a great honour.”
Trish

Quote “The decision to live at Brittany Residential Care was made for me - and I am very happy here. I love the gardens and spend a lot of time outside feeding the birds. Brittany Residential Care is clean and tidy. I have security and feel safe at night. We have respectful care staff who take into account what ‘you’ want. I enjoy activities, outings and interesting things to do. Along with peace of mind for the family . They can now have a break from looking after me and worrying about me. I have people to talk to and it is warm and friendly.”
Alma Duley

Quote “I like a lot of things about Brittany Residential Care. The nice people, good meals and the get togethers in The Hub with music.  I have activities, outings and plenty of things to do. I’m able to go to gym and town on a mobility scooter.  Brittany Residential Care is close to town and has friendly people. I chose to live here because of the spacious room and lounge areas. I liked the smiles and happy people I saw on my initial visit. (I could see that this was a place that people were happy to live in.)”
Shawn McCarthy

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“We have the upmost respect for the tireless effort put in by all the staff on a daily basis”
Monica’s family


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“The nursing staff should be immensely proud that Peg has no broken skin. The Kitchen staff for the great food – especially the porridge. To all the staff thank you for treating Peg with dignity and respect. The care she received was fantastic.”
Peg’s family


Quote “Enjoy the varied activities program and Rose is a great motivator and an inspiration. Everyone works at their own pace and to their abilities. A lot of fun and laughs”
Judy

Quote “Everybody is kind to me and considerate as I am not always perfect”
Diana

Quote “I am a single person and I have been on my own for fifty years earning my living and doing everything in connection with it by myself. I made a decision years ago that if I was unable to look after myself and home I would go into a rest-home, which happened sooner than I expected. In hospital I contracted a bug which aggravated my existing conditions and, unable to get sufficient home help, reached the stage of going into a rest-home where without the help my doctor said I wouldn’t be writing this. I had to sell my flat to support myself here. My relationship with the staff is good. We have a lot of laughs and they have become my family. I have my own activities such as reading and music. I also do not need activities planned for me, having been on my own for so long, but recently I have helped carry these out in the Day Centre assisting Rose who is in charge of this. The best thing about Brittany House is the huge grounds surrounding it. I have my own motorised wheelchair and I go around feeding the birds and seeing everything going on, and I can sit under the trees in the summer.”
Nancy, 77 years

Quote “I have always been a very independent woman and I hoped as I got older that I would be able to spend my ‘Autumn Years’ in my own home. That was not to be however as at the age of 98 I was unable to pass my drivers licence as my reflexes were too slow. My daughter, who also lived in Hastings, wished to visit her son in Sydney and planned to be away for four weeks. I agreed to come here for respite and return to my home when her holiday was finished. On her return home I asked her if she would like me to stay here, and that was over four years ago. I am very happy here, I am greatly loved and cared for, I have my Chapel, my music and my  family often come to see me.”
Essie, 102 years

Quote “Twelve months ago I was very unwell in hospital and my wife was unwell at home. My going home would have been too much for my wife. A difficult decision was made and that was to find a rest-home for me. My wife and I came to Brittany House and I was promised the room I now occupy. It is well decorated and very spacious, which is good because I have residents visit all the time. There are times when I get lonely but with the help and support of the nursing staff, the Rest-home Day Care activities run by Rose (especially the entertainment which I enjoy) and the great meals, it’s not so bad.”
Owen, 78 years

Quote “I didn’t want to go into a rest-home and leave my own home, but I couldn't manage by myself any longer. I like my room and having all my pictures and cards up to make it feel like home. The girls are kind and help me if I need it, and come in for a talk when they can.  They take me outside for walks. I like to do as much for myself as I can; I like to be independent. I help by folding the serviettes. I love having my family visit and they are made welcome too. I enjoy having visits from the volunteers and can help some improve their English. Annie, the dog, comes to visit me most days - I love the dog, she is very good company.”
Nan, 102 years








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Testimonials

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“We have the utmost respect for the tireless effort put in by all the staff on a daily basis”
 
- Monica’s family

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