What We Stand For

It’s a plain simple truth - the services provided by aged care operators are constrained by inadequate government funding. Indeed reports commissioned for the government show the industry is significantly underfunded.

We provide the guests in our homes with accommodation, meals, cleaning, laundry, medical cares, social activities and events on a daily funding budget about what most people would pay for a provincial city motel or modest hotel bed ALONE

Until the political system and bureaucrats resolve the issues facing our sector and provide the solutions that allow us to meet the standards society expects of us, all aged care operators face major challenges. 

We at TerraNova refuse to let this “reality” get in our way. We pride ourselves in having the passion, energy, commitment and scale to MAKE A REAL DIFFERENCE.  We can and do change elderly lives for the better.  The following catch-cries reflect what we stand for:

It’s our business to care –  we deliver health care focused on the whole person,  being their mind, body and spirit underpinned by a clinical governance system that is second to none in New Zealand

Our Family of homes –  each home is part of our TerraNova group receiving the security of clinical and management support, expertise and oversight

Life is for Living – we passionately believe there is plenty of living still to be done even if you find yourself living in a residential home  

Uniquely New Zealand – we are proud to live in this beautiful country and enjoy celebrating a New Zealand theme in our homes and leisure activities.

Our Philosophy In The Unlikely Event That Something Goes Wrong
We realise that when providing hundreds of rest home and hospital beds in a complex industry liked aged care, sometimes things don't always go according to plan.

Our policy in the rare and unanticipated event of not meeting you or your loved one's expectations is to promote an honest, open and problem-solving approach from our staff, to ensure the matter is dealt with in a timely and professional manner for the best possible outcome.