Care in our homes is all about individuality, and receiving care that is tailored to your unique situation
We take great pride in our ability to understand what type of care you require or want, and our care planning process focuses on working with you to determine your needs. Care is not something that is done to you, but with you, and we are proud to incorporate this philosophy into our care.
Find out more about our care planning below or phone us on 0800 00 55 11 to find out exactly how we work with you to uncover what care you require.
What is a Care Plan?
A care plan is a folder containing all information about the specific care you require or want. Upon admission to our homes, developing your unique care plan is one of the first things we will do with you. We believe that care goes beyond physical needs, and so we prefer to include families and friends into the care planning process if you, the resident, feel comfortable to let us do so. We work with you to ascertain your medical needs, but also your physical, spiritual, emotional, and psychological goals
Great care heavily relies on writing a great care plan, and this is why we take this so seriously. We regularly review care plans to ensure they are up-to-date and accurate, and reflects the care that you require and want.
We Provide the Confidence of an InterRAI Assessment
InterRAI is the name given to the new Ministry of Health electronic health assessment tools. This comprehensive assessment is designed to capture and communicate the exact nature and level of care our new residents require. Though InterRAI will take years to fully roll-out within Aged Care, we have nurses who are qualified to perform InterRAI assessment at all of our homes right now, and through this we are proud to guarantee you a thorough and detailed assessment of the cares that you require.
Designing a Care Plan
A General Practitioner (GP) will perform the initial medical assessment, with our nurses, activities coordinators and physiotherapists also involved in the process. We will then work with you to determine what care you require in your time with us, including:
- Dietary requirements
- Medication requirements
- Pain Management requirements
- Physiotherapy requirements
- Diversional Therapy requirements
- Personal Hygiene requirements
- Mobility requirements
- Cultural requirements
- Spiritual or Religious requirements
- …and many more
While this list may seem daunting, we want to assure you that this need not be stressful. The spirit of creating the care plan is to give you an opportunity to tell us what you need, and for us to have a frank discussion about what type of care is usually required for your circumstances. At the end of the process we are confident that you will feel relieved that we understand your requirements, and therefore that we will deliver the great care needed to meet them.
Open Disclosure & Informed Consent
We believe that if you, or the important loved ones you have nominated, have all the information about your condition and your care, you are better able to decide how you want to live your life. Care plans are available to view by you and your ‘family’, and we will neither hide, nor attempt to hide anything about the care you are receiving. We are committed to open, honest, and transparent communication at all times.
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